Casino Games – Change Attendant

Reporting to the slot supervisor a slot attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service.

Responsibilities:

• Ensure the guest is being provided with superior customer service.
• Adhering to policies and procedures outlined on the slot floor.
• Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics.
• Responsible for assigned cash float and balanced cash out.
• Identifying and report counterfeit bills.
• Responsible for the initial response to customer complaints, claims, and inquiries.
• Ensuring all slot operations are in compliance with AGLC terms and conditions.
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
• Support and communicate with all associates on the casino gaming floor.
• Daily execution of assigned operational goals and objectives.
• Actively promote the Casino’s Player’s Club Program.
• Any other duties as required.